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Documentation Services

Creation and maintenance of business documents and forms.

Software enhancement functional specifications

Documents describing the interface changes for software enhancements in detail. Includes varying levels of background and technical information depending on the needs of the intended audience.

 Complimentary

User guides

Document describing a software or business process. We create both standardized user guides for general distribution, and customized user guides for a specific company or department within the company.

 Complimentary

Help files

Creation and maintenance of application help files.

 Complimentary

Proofing and copy-editing

Proofreading and correcting errors in existing documents.

 Complimentary

Form design

Documents such as client intake forms, vendor intake forms, internal checklists, etc.

 Complimentary

Translations

For something different, French-to-English translations of the non-technical document of your choice are also offered.

 Complimentary

Workflow Analysis & Design

Identification, creation, mapping, improvement and documentation of business workflow processes.

Process identification

Identifying workflow processes that do or should exist at the firm, for example:
o New client intake/vetting process
o New employee training process
o Required flow of information or work product between employees at the same level, or hierarchical levels, in the company
o EOM/Quarter-end/EOY process (also beginning-of-period processes)
o A/P process (entering vendors and invoices into the system, paying the vendor)
o Bill-running process
o A/R collection process
o General accounting procedures
o Any series of steps that is regularly executed as a normal part of doing business

 Complimentary

Mapping

Detailed mapping of each process in the format most useful to your company (numbered list, flowchart, PowerPoint presentation, etc.)

 Complimentary

Optimization

Work collaboratively with the people involved to improve processes, minimizing employee frustration and maximizing effectiveness.

 Complimentary

Process documentation

Once the process is identified, mapped and optimized, it is documented to ensure it’s followed correctly.

 Complimentary

Consulting & Tech Support

We have nearly twenty years' experience in software consulting, training and tech support.

SQL database work

Technical support of SQL databases applications, specifically ProLaw® firm management software.

 Complimentary

Report generation

Present SQL data in Excel.

 Complimentary

General PC use

Tech support, consulting and training on general computer use.

 Complimentary

Basic MS Office®

Training, consulting and tech support on basic use of Office® programs (Word, Outlook, Excel, PowerPoint, SharePoint).

 Complimentary

Wildland Training

Continuing education for firefighters.

Wildland Certification

Full 40-hour course for wildland certification. Minimum class size is generally 15 students.

 Complimentary

Wildland Refresher

Refresher course for firefighters already certified for wildland.

 Complimentary

Wildland Pumps & Hydraulics

Moving water in wildland situations.

 Complimentary

Advanced Firefighter (squad boss)

Required for promotion from basic firefighter.

 Complimentary

Incident Command Systems

Managing an incident including logistical, administrative & reporting processes.

 Complimentary

Fireline Leadership

Managing personnel on the fireline.

 Complimentary
 Complimentary
 
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